Return & Refund Policy

At Trend Mart, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.

Eligibility for Returns

You may request a return if:

• The product is damaged, defective, or incorrect.
• The return request is made within 7 days of receiving your order.
• The product is unused, in its original packaging, and in the same condition as received.

Non-Returnable Items

The following items are not eligible for return or refund:

• Products damaged due to misuse or improper handling.
• Used or opened products (unless they arrived damaged or defective).
• Items returned without original packaging or missing accessories.

Refund Process

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed within 5–10 business days.
• For Cash on Delivery (COD) orders, refunds will be arranged through a suitable method after confirmation.

Exchange Policy

If you receive a damaged, defective, or incorrect item, we will gladly arrange a replacement, subject to product availability.

Cancellation Policy

Orders may be cancelled before they are shipped. Once an order has been dispatched, it can no longer be cancelled.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

📧 Email: kamranahmad.ecom@gmail.com

📱 WhatsApp: +971 50 932 6023

We aim to respond to all inquiries within 24 hours.

Thank you for shopping with Trend Mart.